Terms and Conditions
Booking and payment
A non-refundable deposit of 25% is payable to confirm all bookings. The balance is due upon arrival for camping pitches. Balance payments for rentals are payable 21 days prior to your arrival date.
Bookings made by email must be confirmed within 7 days using the Booking Form supplied together with payment of a non-refundable deposit of 25% of the total rental price.
All bookings are subject to tourist tax, the amount of which is subject to change during the year.
A refundable security deposit is payable upon arrival of €250 to cover any damage or breakages. The deposit will be returned in full upon your departure, following the inspection of the unit, whereupon any deductions required for any loss, damage or unacceptable uncleanliness will be deducted.
The accommodation is to be left clean and tidy at the end of your stay, otherwise cleaning charges of €50 will be deducted from the security deposit.
Accommodation rental periods
Rental is for a minimum of 3 nights with the exception of the safari lodges and mobile home which are weekly from Saturday to Saturday in high season (unless otherwise agreed).
Your rental will be available from 16h on your day or arrival and must be vacated by 10h on the date of your departure.
Duvets and pillows are provided in all rentals. Bedlinen is included in the price of the bell tents and retro caravan. For our other accommodation, you can bring your own bedlinen or, if you prefer, you can take advantage of our bedlinen hire service. A set of double/king size bedding can be hired for €12 or single bedding for €8. Towels are not provided but can be hired for €2.50 per bath towel. A baby kit comprising a travel cot and high chair can be rented for €10 per stay.
In the event of any complaint arising, either on arrival or after occupation has commenced, this should be brought to our attention immediately so that remedial action, where necessary, can be taken without delay. We will do everything possible to deal with any difficulties both quickly and effectively. We retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment.
In all cases of cancellation, whatever the reason, there will be no refund of the booking deposit. If cancellation takes place more than 21 days before the arrival date, the customer will be refunded any additional payment made in excess of the 25% deposit. If cancellation takes place less than 21 days before the arrival date, the total cost of the stay is due by the customer, and there will be no refund. We therefore strongly advise you to take out travel insurance.
No refunds/discounts will be given for inclement weather, late arrivals or early departures.
In the event of cancellation by the campsite, except in the case of force majeure, the total cost of the stay will be reimbursed. However, we will not be liable for any damages or interest incurred.
By agreeing to these Terms and Conditions, customers authorise Camping du Bois de St Hilaire, specifically and free of charge to photograph and film them during their stay and to use these on all photographic, video and sound media, for a period of 5 years. This authorisation also applies for anyone staying with customers. The purpose of this is to promote the campsite nationally and internationally on its websites, in its brochures, on social media, in commercial presentations and in tourist guides.
We are not responsible for lack of services beyond our control or for any temporary defect or stoppage in supply of public services, loss or damage or injury caused by adverse weather conditions. We advise that you take proper safety precautions and make sure that you have appropriate insurance cover to protect against the risk of cancellation.
It is up to campers to ensure they have appropriate insurance cover: campers are responsible for looking after their personal possessions (bicycles etc.). We shall not be held liable in case of any incident involving campers’ civil liability.
In the case of a breach of the campsite’s rules and regulations, we reserve the right to request the offender to vacate the site immediately without any reimbursement or compensation being due.
No bookings will be accepted by under 18s. All groups of minors must be accompanied by an adult.